> For the complete documentation index, see [llms.txt](https://docs.stakingrewards.com/verified-provider-program/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stakingrewards.com/verified-provider-program/verification-methodology/sr-rating/verification-criteria/business-operations-1.md).

# Business Operations

We assess, among other things, the legitimacy of a provider's business, their protocol governance, and the sustainability of their services in a fast-moving environment like crypto. In assessing them, we especially emphasize their business practices, and the veracity of the information they provide. We see this as the cornerstone of a truthful relationship between staker and liquid staking protocol.

<details>

<summary>Liability</summary>

The crypto market is continuously in a changing environment. For this reason, in this section, we would like to see how the Provider deals with different situations:

* Availability of Customer Compensations
* Regulatory Risks
* Strategies for market downturns and alternative strategies

In addition, the public availability of team information or fundraising rounds also fall into this category.

</details>

<details>

<summary>Liquid Staking Token</summary>

Liquid Staking Tokens are the most important feature of Liquid Staking protocols. For them to work, they must be liquid, pegged and redeemable.\
In this section, we examine the following aspects:

* LST Liquidity and Measures to uphold it
* Staking Fee
* MEV Participation

</details>

<details>

<summary>Protocol Governance</summary>

Decision making in DAO-based governance forms is a key feature of many liquid staking protocols. Here we would like to see that shareholders have sufficient voting power and that this power is sufficiently distributed.

In this section, the following aspects are considered:

* Availabilitity to vote in supported network's governance&#x20;
* Revenue Sharing Mechanism implemented
* Measures against Governance Captures

</details>


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