> For the complete documentation index, see [llms.txt](https://docs.stakingrewards.com/verified-provider-program/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stakingrewards.com/verified-provider-program/verification-methodology/value-added-rating/customer-service.md).

# Customer Service

Delegators favour validators who have a clear process on processes that affect them. Some of the factors that we will look into include:

* Whether the Provider maintains an active customer support channel 
* Guidance for customers to stake and use the services 
* Whether the Provider has other value-added services